Frequently Asked Questions
Everything you need to know about shopping at NEXUS.
What are your standard shipping times?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
NEXUS offers a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Do you offer warranty on electronic goods?
Yes, all electronic products sold through NEXUS come with a minimum 1-year manufacturer warranty covering technical defects and hardware failures.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 60 minutes of placement. After this window, the order enters our fulfillment process and cannot be changed.